Refunds and file support
Effective September 13, 2026.
Digital delivery
Files are delivered immediately after successful payment. Because access is provided at once, completed digital purchases are generally final, subject to rights that cannot legally be excluded.
When we will help
If you were charged twice, received the wrong product, or cannot open or download the supplied files, use the support contact on your Stripe receipt within seven days. ProposalBridge will first replace or restore the files and will refund a verified duplicate or unresolved delivery failure.
No outcome-based refund
A scholarship, admission, partnership, funding, or visa decision is made by an independent third party. An unsuccessful application does not by itself make the digital product defective.